5X w/ Fi Unable to Place Calls thru Wifi OR Cell - Anyone Experience This?
5X w/ Fi Unable to Place Calls thru Wifi OR Cell - Anyone Experience This?
I am trying the 5X and Fi as I like the idea of using my WiFi when I can. However it's not infallible and after storms etc. I can have no internet for hours or occasionally longer. Cell is usually decent here - I had Sprint before for years and it worked OK.
I've had my 5X for just over a week and am still 'figuring it out'. Couple days ago I couldn't make outgoing calls. If I dialed a # I got an error - something like "Error dialing". Rebooted... Now when dialing It would say "Dialing" for about 30 seconds. Then it would make a single tone. Then about 30 seconds later it would say "Call ended". That's it - same behavior every time.
Despite having both good internet conected wifi and 70-80% signal stregnth with "LTE" displayed, the phone would not dial out or receive calls through either medium. I went thru all the standard online debugging steps per Google. Did internet chat w/ Fi rep and after about an hour of debugging, resetting, rebooting, clearing caches, etc. etc. etc. got it to make VOIP calls only. Another hour and a half of debugging and it finally would place and receive a call over the local cell network as well.
Kudos to the Google Fi rep who stayed with this for 2.5 hours on chat by the way. Best fix clear Project Fi app cache, power off, pull SIM card, reinstall, reboot...
The fix was somewhat temporary and the problem partially returned pretty quickly. What it now sometimes does is refuse to make cell calls even if there is no internet available. If no internet it will still do the behavior described above of dialing, tone, disconnecting... If I have internet it will call out OK.
As of today it WILL dial out on cell if there is no internet available. But it's kinda shaken my confidence in depending on this phone. Anybody else experience a problem like this? Or might this have been a unique anomaly?
I've had my 5X for just over a week and am still 'figuring it out'. Couple days ago I couldn't make outgoing calls. If I dialed a # I got an error - something like "Error dialing". Rebooted... Now when dialing It would say "Dialing" for about 30 seconds. Then it would make a single tone. Then about 30 seconds later it would say "Call ended". That's it - same behavior every time.
Despite having both good internet conected wifi and 70-80% signal stregnth with "LTE" displayed, the phone would not dial out or receive calls through either medium. I went thru all the standard online debugging steps per Google. Did internet chat w/ Fi rep and after about an hour of debugging, resetting, rebooting, clearing caches, etc. etc. etc. got it to make VOIP calls only. Another hour and a half of debugging and it finally would place and receive a call over the local cell network as well.
Kudos to the Google Fi rep who stayed with this for 2.5 hours on chat by the way. Best fix clear Project Fi app cache, power off, pull SIM card, reinstall, reboot...
The fix was somewhat temporary and the problem partially returned pretty quickly. What it now sometimes does is refuse to make cell calls even if there is no internet available. If no internet it will still do the behavior described above of dialing, tone, disconnecting... If I have internet it will call out OK.
As of today it WILL dial out on cell if there is no internet available. But it's kinda shaken my confidence in depending on this phone. Anybody else experience a problem like this? Or might this have been a unique anomaly?
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