What to know before RMAing - trying to inform myself
First off, I just wanted to thank you guys for always being so helpful. It's really nice to have people like you to discuss things with.
I just bought a used Nexus 6P, and it seems to suffer from the battery shutoff issue once it gets below ~10%. The original owner bought directly from the Google Play store in Sept 2016, so it's still under warranty with Google, and I believe that means I should be able to RMA it.
Before I do anything, I'd like to have as much info as possible to make this go as smoothly as possible; I'm traveling out of the country at the end of May and I need a device that works pretty much flawlessly by then, so timing is a factor.
Question 1
If I make a Nandroid backup in TWRP, move it to my computer's Hard Drive, copy it onto the RMA replacement, and restore it, that would very quickly restore me to where I was with my current phone without any issues, correct?
If it matters, I'm unlocked, stock-rooted on 6.0.1 (MTC20L), stock kernel, and TWRP (v3.0.3.0 iirc.) I used Nexus Root Toolkit for all of this.
Question 2:
Besides the ones I've listed below, what common Nexus 6P issues do I need to watch for when I get my RMA device?
Question 3:
How does the RMA process actually work?
Anything else I should know?
I just bought a used Nexus 6P, and it seems to suffer from the battery shutoff issue once it gets below ~10%. The original owner bought directly from the Google Play store in Sept 2016, so it's still under warranty with Google, and I believe that means I should be able to RMA it.
Before I do anything, I'd like to have as much info as possible to make this go as smoothly as possible; I'm traveling out of the country at the end of May and I need a device that works pretty much flawlessly by then, so timing is a factor.
Question 1
If I make a Nandroid backup in TWRP, move it to my computer's Hard Drive, copy it onto the RMA replacement, and restore it, that would very quickly restore me to where I was with my current phone without any issues, correct?
If it matters, I'm unlocked, stock-rooted on 6.0.1 (MTC20L), stock kernel, and TWRP (v3.0.3.0 iirc.) I used Nexus Root Toolkit for all of this.
Question 2:
Besides the ones I've listed below, what common Nexus 6P issues do I need to watch for when I get my RMA device?
- Device overheating
- Bootlooping
- Random Reboots
- Powers down once battery is below __%
- Microphone / call quality issues
- Screen discoloration issues
- Bent / broken volume buttons
- Screen separating from device
- Wifi / radio / bluetooth / gps issues? (not sure if this is relevant)
Question 3:
How does the RMA process actually work?
- To RMA, do I just call the Nexus / Google support line, give them my IMEI, explain that I'm having the battery shutoff issue and request they send me a warranty replacement?
- Are there additional steps I'll need to take because I'm not the original owner?
- Do I have to send Google my phone for them to send me the replacement, or do they send me the replacement first and then I send them my current device once the replacement arrives?
- What's the typical turnaround time between making the RMA request and receiving the new device?
Anything else I should know?
No comments: