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Problem with email notifications

My boss has the Nexus 6p and we have been trying to figure this out for weeks. He has his exchange email account set up on his phone in the default mail app (also tried setting up his email account through the Outlook app and the problem remains).

If he gets an email his phone will give a sound notification and the screen lights up. However, if he doesn't unlock his phone and look at the email, all the rest of his incoming emails don't give a sound notification, even though the next incoming emails are there. His phone won't give a sound notification for any emails UNTIL he looks at his unread email. At that point it will only give a sound notification for the next incoming email after that but not for a second, third, fourth email until he looks at his unread email again.

We have been looking through settings in the mail app, outlook app, Android settings, and have been googling this but can't figure out how to make his Nexus 6p "ding" (sound notification) for every incoming email regardless of if he looked at the previous emails or not. I have used many Android phones and so has he. If we have our phones in our pocket or on the desk, if we get five emails, then our phones will give a sound notification for every one of them regardless of if we look at our phones or not. This problem is only occurring with his 6p.

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